Terms and Conditions

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Slideapalooza exists to create a fun environment where individuals and groups can come and enjoy Australia’s largest waterslide festival. As a festival organiser, we take our responsibility to create a safe and enjoyable experience for everyone seriously. Anti-social behaviour will not be accepted. To ensure we succeed at presenting the quality festival you have come to expect, we have written these terms and conditions.

First up, ‘you’ and ‘your’ refers to the customer. ‘We’, ‘us’, ‘our’, ‘Slideapalooza’ and ‘festival organiser’ refers to Slidepalooza Pty Ltd, its employees, contractors, volunteers and authorised persons. ‘This agreement’ means these terms & conditions and any other conditions specified by us on our website, booking forms or other communications.

Safety is paramount. Whilst at the festival, your safety and the safety of those around you is our primary focus and essential to your enjoyment of the festivities. So please slide with care, enjoy a meal together, drink water regularly, protect yourself from the sun and consume alcohol responsibly.

We engage qualified first aid staff who are there to help with any medical situation. By attending the festival, you consent to these qualified first aid providers accessing medical information about you available to them and treating you accordingly.

Slideapalooza Staff love you very much, so anything they ask you to do is because they want you to have an awesome day. Please listen and follow any reasonable directions they might give you, it could be important!

Children and Health Advice We love families and want to encourage all ages to enjoy Slideapalooza. However, we need to make sure we provide a safe and healthy experience for all, so if you’re coming with little ones, please be mindful of the below.

  • Children 0 – 13 years must be accompanied by an adult or legal guardian (minimum 16 years +)
  • Children under 4yrs of age must be accompanied by someone 14yrs+ on all attractions unless indicated otherwise.
  • Children should be toileted prior to entering the pool and regularly whilst swimming.
  • Children under the age of 3 must wear swimming nappies or tight bathers that will contain any faecal accidents, board shorts or loose clothing are not permitted.
  • People who have had diarrhoea within the last 48 hours must not enter the water.
  • Lifeguards and/or staff cannot supervise children. Parents/ guardians must actively supervise their children at all times
  • Royal Life Saving Australia recommends that children under the age of 10 be under the supervision of a person 16 years or older.

 Proof of Age is very important! Slideapalooza is open to all ages and if you look younger than 25 and are looking to purchase alcohol, we will ask for valid photo ID. To purchase or consume alcohol at the festival, you must have a valid photo ID as proof of age. In Queensland, the Liquor Act 1992 defines five types of ID which are acceptable evidence of age. The ID document must be current and include a photo of you and your date of birth. Here they are, pick one and put it in your wallet now!

  • An adult proof of age card
  • A recognised proof of age card (eg Keypass identity card)
  • Australian driver licence or rider permit
  • Passport (from any country)
  • Foreign driver licence – Note: Where a foreign driver licence is not written in English, an international driver permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the foreign driver licence.

Bag Checks are necessary, because some things are not allowed to be brought to Slideapalooza. Examples of some things you can’t bring in are glass, alcohol, weapons, illicit substances, pets, chandeliers or cement mixers. Seriously though, it is a condition of entry to the festival that you permit a search of your possessions at the time of entry to the venue. Any item we may consider inappropriate can’t be brought in and may be confiscated. Refusal to consent to a search will prevent your entry to the festival site which will probably cause tears.

Food and Drink will be available for purchase at each Slideapalooza location. Unless otherwise stated on the specific event page, outside food and drink is not permitted.

Your Behaviour tells those around you a lot about you, so play nice! We’re all there for the same reasons plus no one likes to be shouted at. Treat others how you want to be treated, otherwise we may ask you to leave the festival.

Alcohol is ok, but please follow our example and enjoy sensibly and responsibly. Be aware of your limits and make use of the many public transport options to get you home safely. We support the responsible service of alcoholic beverages.

Only alcohol purchased from outlets at Slideapalooza may be consumed on site. BYO alcohol is not permitted and will be confiscated. Any patron wishing to consume alcohol must have valid photo ID as defined in these terms & conditions. Supplying alcohol to a minor is an offence and you will be referred to police.

Unduly Intoxicated is not ok. We support our staff in the responsible service of alcoholic beverages and in the refusal of service if required. Our security staff are also trained in RSA. If you are unduly intoxicated, we cannot allow you to remain at the festival.

Smoking is not permitted in any area of the Slideapalooza site except for in designated smoking areas. Alcohol is not permitted to be taken into designated smoking areas.

Illicit Drugs are not ok. If you are found supplying, consuming or in possession of illicit drugs while attending Slideapalooza you will be referred to police.

Glass is out. The Slideapalooza site is a Glass Free Zone. To assist us in complying with the conditions of our Liquor Licence, glass, earthenware or things made from similar materials are not permitted to be brought into any part of the venue.

Pets are awesome, but unfortunately not permitted on the Slideapalooza site, unless they are registered assistance animals, in which case they are welcome.

Ticketing

Purchasing General Admission tickets to Slideapalooza can only be done online via our official Slideapalooza ticketing provider Ticketbooth or at the gate on the day.

Online e-Tickets will be emailed, as a PDF attachment, to the email address you provided during the booking process once your credit card has been successfully charged. If you do not receive your e-ticket(s) please contact us by writing an email to [email protected] .

Safeguard your e-Ticket like you would your cash, because it’s essentially the same. If you lose it, anyone can use it.

Entry to the Festival is really easy. All you have to do is purchase a ticket and present valid photo ID (see these conditions for what is acceptable ID) along with your ticket for validation at the festival entry. e-Tickets can be presented either as a print out or on a smart device. Entry may be refused if tickets are damaged or defaced in any way, or if the festival organiser has reasonable grounds to believe the tickets have been acquired by unauthorised or illegal means. As festival organiser, we reserve the right to refuse entry to any patron but we will act reasonably in doing so.

Refunds, cancellations or exchanges are not provided except as required by law, so please choose your tickets carefully. If you made a mistake and accidentally bought a ticket for the same day as your pet hamster’s birthday, give your ticket to a mate. Also keep in mind that Slideapalooza is an all-weather festival.

In extraordinary circumstances, we reserve the right to cancel or postpone the festival and will act reasonably in doing so. We are a member of the Live Performance Association and subscribe to its Ticketing Code of Practice which you can view here: http://liveperformance.com.au/sites/liveperformance.com.au/files/resources/lpa_ticketing_cop_consumer_code_final_20151104.pdf .

Conditions of sale in addition to the above do apply, so take a moment to read them here: Tickets are sold or provided (including any resale or subsequent assignment) on the express condition that the holder is bound by these and all other terms & conditions issued by the festival organiser, Slideapalooza Pty Ltd (ACN 627 634 520). By presenting a ticket for validation, you agree to be bound by the full terms and conditions contained herein, as available on the Oktoberfest Brisbane website. We reserve the right to amend these terms and conditions from time to time without notice.

All tickets and products are priced in Australian dollars and prices are shown inclusive of GST as it may apply. We reserve the right to charge reasonable ticket booking fees and/or credit card surcharges to cover administrative costs. We will make you aware of any such charges before completing your transaction.

Unless prior written consent is provided by Slideapalooza Pty Ltd, tickets may not be offered for unauthorised re-sale on any 3rd party websites (for example eBay or Gumtree). Tickets may not be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

To learn more about the risks of buying tickets on the secondary market, check out the “LPA Safe Tix Guide” as well as the LPA’s Consumer Guide: Buying and Selling Tickets in the Ticket Resale Market .

 Privacy is as important to us as it is to you. We value your trust and will never sell, share or rent your personal information to unsolicited third parties. In order to deliver services associated with the festival, we may need to collect and/or store personal information about you such as your name, address, credit card or payment details and telephone number. We may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we handle your personal information in more detail.

You and Your Property are your responsibility. You acknowledge that neither Slideapalooza nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the festival by you. You will be liable for any loss or damage caused at the festival by you. Entry to the festival site is at the ticket holders own risk. In the event of injury or illness we may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety. Vehicles are parked at your own risk. Slideapalooza will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle.

Release: To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with the festival or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this festival. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.

 Jurisdiction: This agreement is governed by the laws of Queensland, Australia.