FAQs

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Knowing what to expect at Australia’s Largest Waterslide Festival can be a slippery slope. Slide on through our FAQs to understand all the ins and outs of your time at Slideapalooza.

General Festival

How early should I arrive before my slide session?

Your ticket is valid into the main festival area all day so please arrive at least 60mins early to collect your wristband, get a bite to eat, cloak any items and be at slide area at least 15 mins prior to the session start in order to maximise sliding time.

How do the slide sessions work?

There are 3 slide sessions a day on Fridays and 4 sessions a day on Saturdays and Sundays. Each session is 2 hours long with a capped attendance 1,000 PAX per session to ensure maximum slide time.

What do I need to bring?

We recommend arriving at the festival with your surf or swimwear on and ready to go. There are no change rooms, with the toilets as the only private space.

  • Bring the beach basics – towel, change of clothes, sunscreen, hat and sunglasses to ensure you are safe in the sun.
  • Aqua shoes or thongs are the best footwear to move from slide to slide.
  • Proof of age card for all adult tickets. No ID, no bar service in the licensed areas. See more on our Terms and Conditions of entry here

Will there be a cloak room for my belongings?

Limited cloak room/lockers will be available at a cost – leave unnecessary items in the car and leave valuables at home.

Can I bring an inflatable?

Inflatables are the only permitted slide devices and will need to be under 1m in width. Inflate them at our inflation station. We encourage you to bring basic slide rings or any sort of Pool inflatable that you would like to slide with (inflatable pool toys only).

Inflatable slide rings will also be available for purchase on the day.

Can I bring my surfboard? Or my Boogie Board?

Boogie boards or surfboards are strictly not allowed. Inflatables are the only approved slide devices (under 1m in width).

How can I get my hands on that awesome Slideapalooza merch?

There will be a tent full of Slideapalooza merchandise for you to purchase at the event. We’re talking slide rings, towels, sunnies and more!

Can I bring my own food?

This is dependent on the type of venue Slideapalooza is held at, however, in most cases, outside food and beverages are not permitted. For further information, please check out the specific event information page. These pages can be located here. At all locations we’ll have an extensive offering of food and drink available for purchase.

Can I bring my own alcohol?

Our liquor licence does not allow BYO, but we’ll have great bars onsite where you can purchase beverages.

I love to volunteer; can I volunteer at Slideapalooza?

Absolutely, and thanks in advance you little helper bee. Head to our Volunteer page and sign up to help us deliver some FUN.

Is there parking at the events?

Depending on your venue and location there will be parking, we always try to provide parking, at a fee, for convenience. Where parking is not available on site, we will provide all parking details on the specific event page.

Can I bring my camera?

GoPro’s & other action cameras are allowed but MUST be mounted on a short floating grip or head mount.

Selfie sticks and large camera devices are prohibited (and will probably end up in the bottom of the dam/pool anyway).

What is the weather policy?

Hmm… what’s rain made of? Water. What’s a key component in a water slide? (We’ll give you a hint- it’s not the slide) You guessed it, Water! Rain will mean better sliding and less water usage, so it’ll mean business as usual for the slides. However, any crucial event updates will be posted via the event Facebook Page and on the specific event page on the website.

Slide FAQs

How old do I have to be to slide?

Different sessions have different age restrictions. For all the age restriction details, visit the Our Slides page

What are the slide height restrictions?

Different sessions have different height restrictions. For all the height restriction details, visit the Our Slides page

Do I need to sign a waiver?

  • Yes, you will need to sign a waiver online when you activate your ticket in your Slide Account. Visit our Slide Account page for all the details.

Can I slide with my children?

Yes! There are some great options for double sliding with your children. Visit the Our Slides page to see which slides allow double sliding and which don’t.

How fast will I go on the slide?

The potential speed of each slide will depend on many factors like where we set up and the size of the slider. Our aim is to have you at a constant speed where you smile all the way down.

Will you have First Aid on site?

Slideapalooza have employed a comprehensive medical team to be on-site throughout the entire duration of the event. The medical team will be on call and ready to go at a moment’s notice in an unlikely event of an injury

Although we have designed our slide to be as safe as it can possibly be and have taken numerous precautions to ensure a safe and enjoyable experience for everyone, it is still your own responsibility to ensure you are acting and/or sliding in a manner that does not put yourself or others at risk of an injury.

If you do require first-aid at the event, please look for our first-aid marquee’s or look for the closest staff member and/or volunteer, they will be able to radio into the medical team to assist you.

How do I get from slide to slide?

Left, Right, Left, Right, March! There’s a bit of walking at Slideapalooza. With slides up to 150m long there will be the walk back to the top and from slide to slide, however we’ve designed the site to make things as accessible as possible to maximise your slide time.

Tickets FAQs

How do I purchase tickets to Slideapalooza?

Purchasing tickets to Slideapalooza can only be done online via the official Slideapalooza website. Depending on online ticket sales, a box office may also be available on site to purchase tickets. If you have bought tickets to the festival through any other channels, we cannot guarantee that you will be able to enter the festival with those tickets.

Check out this video for a friendly guide on safe ticket purchasing from our friends at Live Performance Australia.

How do I receive my tickets?

Online e-Tickets will be emailed, as a PDF attachment, to the email address you provided during the booking process once tickets have been emailed in early January 2019. If you do not receive your e-Ticket(s) by January 10th, please contact us by writing an email to [email protected]. If there is a Box Office at your location, when you buy a ticket at the gate on the day, you will receive it there.

How safe should I keep my e-tickets?

Safeguard your e-Ticket like you would your cash, because it’s essentially the same. If you lose it, anyone can use it.

I bought a ticket online but didn’t receive an email, help!

Don’t panic! Tickets are being held until early January 2019. Once your ticket arrives, you’ll need to activate your ticket for entry by creating a Slide Account. More details on your Slide Account HERE. If it doesn’t arrive by January 10th , we can help. Just drop us a line to help [email protected] with your name, Confirmation Id, and the email address used to purchase your e-Ticket.

Will I need to register or have an account to buy a ticket online?

That’s so 2010, so no you don’t need to register or have an account to buy a ticket to Slideapalooza. A Ticketbooth account will be created for you once your purchase has been completed. You can log in at any time and download your ticket. Once your ticket arrives, you’ll need to activate your ticket for entry by creating a Slide Account. Visit our Slide Account page for all the details on creating your Slide Account and activating your ticket.

I can’t open the e-ticket attachment, what do I do?

You’ll need to have the latest version of Adobe Acrobat Reader installed to open the .pdf e-Ticket. You can download it for free from here.

How does it work when I reach the gates?

When you arrive to the gates, you’ll need to have your ticket activated through your Slide Account. When activating your ticket you will sign the indemnity waiver that shows us you’re ready to slide! When you arrive to the gates we will swap your activated ticket for your SlideBand and send you on your way into the water wonderland. Along with your ticket, you’ll also need to present a valid photo ID (see these conditions for what is acceptable ID) if you’re over 18. e-Tickets can be presented either as a print out or on a smart device.

If you arrive and have not activated your ticket through your Slide Account, your access will be denied and you’ll be directed over to our helpful team who will assist you in setting up your Slide Account and activating your ticket. But who wants to waste that kind of time? Activate your ticket before you arrive HERE

How do I know if my ticket is ‘activated’?

When you receive your e-Ticket, you’ll need to create a Slide Account and then Activate your ticket by entering in the number on your ticket into your Slide Account. You’ll know that you’ve activated your ticket if you log into your Slide Account and see your activated ticket in the bottom left of the screen or under ‘Activated Tickets’ on your mobile.

What if I don’t have a printer?

Too easy, just show us your e-Ticket on your smart phone or device, we can scan the QR code from there.

I’ve lost my e-tickets…

Oh dear…but don’t despair, just write us an email to [email protected] and tell us your name and the email address you used to buy your e-tickets and we can resend them to you.

Why do I have a time limit to complete my transaction?

Once you’ve selected your e-Tickets or add-ons, we are holding those just for you. During that time no one else can purchase them. If you exceed that time, those e-Tickets and add-ons will be released for others to purchase.

Can I buy tickets for cash?

Depending on the location and online sales, a Box Office may be available on site to purchase tickets. However, we suggest you use a credit card to purchase online so you can secure your slide session and you will get cheaper tickets if you buy online ahead of the festival.

I’ve bought multiple tickets for me and my friends, but we’re arriving separately. What do I do?

The e-Ticket attached to the email you received after making your booking will contain one page for every ticket in your order. In the ticket email there is a link on how to split the single PDF of all the tickets into a PDF for each ticket. We suggest splitting the file and emailing or giving your tickets to each of your friends so they can activate their ticket in their Slide Account. Be very careful not to mix them up as each e-Ticket can only be scanned once to get entry into the festival! Also make sure to keep track of who’s using what ticket to activate in their Slide Account. If confusion occurs our tech-traordinaires can help you out, but it may cut into your slide time at the festival, so do as much as you can before arriving so you’re ready to go when your session time begins!

What about ticket refunds?

If you made a mistake and accidentally bought a ticket for the same day as your pet hamster’s birthday, that’s ok. At Slideapalooza we don’t allow refunds but can work with you to change the name on your ticket for a friend or family member that can go, or swap your session for another day. There is a minimal fee in these changes, contact us at [email protected] with your request. Please keep in mind that Slideapalooza is an all-weather Festival.

Do you charge any credit card or booking fees?

No, my friend, Slideapalooza is 100% Fee Free (yippee!)

Now that you know what we’re all about, what are you waiting for?

Book Tickets Now!