FAQs

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Knowing what to expect at Australia’s Largest Waterslide Festival can be a slippery slope. Slide on through our FAQs to understand all the ins and outs of your time at Slideapalooza.

General Festival

How early should I arrive before my slide session?

Your ticket is valid into the main festival area all day so please arrive at least 60mins early to collect your wristband, get a bite to eat, cloak any items and be at slide area at least 15 mins prior to the session start in order to maximise sliding time.

How do the slide sessions work?

There are 3 slide sessions a day on Fridays and 4 sessions a day on Saturdays and Sundays. Each session is 2 hours long with a capped attendance 1,000 PAX per session to ensure maximum slide time.

What do I need to bring?

We recommend arriving at the festival with your surf or swimwear on and ready to go. There are no change rooms, with the toilets as the only private space.

  • Bring the beach basics – towel, change of clothes, sunscreen, hat and sunglasses to ensure you are safe in the sun.
  • Aqua shoes or thongs are the best footwear to move from slide to slide.
  • Proof of age card for all adult tickets. No ID, no bar service in the licensed areas. See more on our Terms and Conditions of entry here
  • Bring an inflatable device. They are mandatory on the Slip n Slides, optional on the Single Lanes Slides and not allowed on the Sky High Slides.
  • A shade structure – beach umbrellas and shelters/ quick shade structures that fit within 2.5m area square.

Can I bring my own chair or shade to Slideapalooza?

Plenty of seating and shade will be available at Slideapalooza however if you wish to bring your own – standard folding or beach chairs are allowed. Beach umbrellas and shelters/ quick shade structures that fit within 2.5m area square are allowed and must be appropriately tethered to the ground as per the manufactures instructions. Slideapalooza does not take responsibility for personal belongings or any damages. All items will be inspected by entry and security staff on arrival.

Will there be a cloak room for my belongings?

Limited cloak room/lockers will be available at a cost – leave unnecessary items in the car and leave valuables at home.

Can I bring an inflatable?

Inflatables are the only permitted slide devices and will need to be under 1m in width. We encourage you to bring basic slide rings or any sort of pool inflatable that you would like to slide with (inflatable pool toys only).

Inflatable slide rings will also be available for purchase on the day.

Can I bring my surfboard? Or my Boogie Board? Or Inflatable Airbed?

Inflatable airbed, boogie boards or surfboards are strictly not allowed at Slideapalooza. Slide rings and general pool toys (under 1m in width) are the only approved slide devices.

How can I get my hands on that awesome Slideapalooza merch?

There will be a tent full of Slideapalooza merchandise for you to purchase at the event. We’re talking slide rings, towels, sunnies and more!

Can I bring my own food?

This is dependent on the type of venue Slideapalooza is held at, however, in most cases, outside food and beverages are not permitted. For further information, please check out the specific event information page. These pages can be located here. At all locations we’ll have an extensive offering of food and drink available for purchase.

Can I bring my own alcohol?

Our liquor licence does not allow BYO, but we’ll have great bars onsite where you can purchase beverages.

I love to volunteer; can I volunteer at Slideapalooza?

Absolutely, and thanks in advance you little helper bee. Head to our Volunteer page and sign up to help us deliver some FUN.

Is there parking at the events?

Depending on your venue and location there will be parking, we always try to provide parking, at a fee, for convenience. Where parking is not available on site, we will provide all parking details on the specific event page.

Can I bring my camera?

GoPro’s & other action cameras are allowed but MUST be mounted on a short floating grip or head mount.

Selfie sticks and large camera devices are prohibited (and will probably end up in the bottom of the dam/pool anyway).

What is the weather policy?

Hmm… what’s rain made of? Water. What’s a key component in a water slide? (We’ll give you a hint- it’s not the slide) You guessed it, Water! Rain will mean better sliding and less water usage, so it’ll mean business as usual for the slides. However, any crucial event updates will be posted via the event Facebook Page and on the specific event page on the website.

Slide FAQs

How old do I have to be to slide?

Different sessions have different age restrictions. For all the age restriction details, visit the Our Slides page

Participants under the age of 18 must be accompanied to the event by a parent/guardian over the age of 18 years.  An indemnity must be signed by the parent/guardian before a participant under the age of 18 can participate in the event. Please note that children under the age 4 must be accompanied by someone over the age of 16 on all slides.

What are the slide height restrictions?

Different slides have different height restrictions. For all the height restriction details, visit the Our Slides page

Do I need to sign a waiver?

  • Yes, you will need to sign a waiver online when you activate your ticket in your Slide Account. Visit our Slide Account page for all the details.

Participants under the age of 18 must be accompanied to the event by a parent/guardian over the age of 18 years.  An indemnity must be signed by the parent/guardian before a participant under the age of 18 can participate in the event. Please note that children under the age 4 must be accompanied by someone over the age of 16 on all slides.

Can I slide with my children?

Yes! There are some great options for double sliding with your children. Visit the Our Slides page to see which slides allow double sliding and which don’t.

How fast will I go on the slide?

The potential speed of each slide will depend on many factors like where we set up and the size of the slider. Our aim is to have you at a constant speed where you smile all the way down.

Will you have First Aid on site?

Slideapalooza have employed a comprehensive medical team to be on-site throughout the entire duration of the event. The medical team will be on call and ready to go at a moment’s notice in an unlikely event of an injury

Although we have designed our slide to be as safe as it can possibly be and have taken numerous precautions to ensure a safe and enjoyable experience for everyone, it is still your own responsibility to ensure you are acting and/or sliding in a manner that does not put yourself or others at risk of an injury.

If you do require first-aid at the event, please look for our first-aid marquee’s or look for the closest staff member and/or volunteer, they will be able to radio into the medical team to assist you.

How do I get from slide to slide?

Left, Right, Left, Right, March! There’s a bit of walking at Slideapalooza. With slides up to 150m long there will be the walk back to the top and from slide to slide, however we’ve designed the site to make things as accessible as possible to maximise your slide time.

Can I bring my surfboard? Or my Boogie Board? Or Inflatable Airbed?

Inflatable airbed, boogie boards or surfboards are strictly not allowed at Slideapalooza. Slide rings and general pool toys (under 1m in width) are the only approved slide devices.

Will any slide lanes be closed for maintenance?

Safety is the highest priority for Slideapalooza. In the case of inclement weather or planned maintenance, some slides or lanes may close at any time at managements discretion. Please note all tickets are NON REFUNDABLE.

Is the water tested that goes down the slides? And what do you do with it after the festival?

It wouldn’t be Australia’s Largest Waterslide Festival without our collection of inflatable waterslides and of course, the sustainable use of our countries most precious resource – water. Visit the Water Sustainability page to learn more about our responsible use of water and our reuse & repurpose strategy.

Tickets FAQs

How do I purchase tickets to Slideapalooza?

Purchasing tickets to Slideapalooza can only be done online via the official Slideapalooza website. Depending on online ticket sales, a box office may also be available on site to purchase tickets. If you have bought tickets to the festival through any other channels, we cannot guarantee that you will be able to enter the festival with those tickets.

Check out this video for a friendly guide on safe ticket purchasing from our friends at Live Performance Australia.

How do I receive my tickets?

Online e-Tickets will be emailed, as a PDF attachment, to the email address you provided during the booking process once tickets have been emailed in early January 2019. If you do not receive your e-Ticket(s) by January 10th, please contact us by writing an email to [email protected]. If there is a Box Office at your location, when you buy a ticket at the gate on the day, you will receive it there.

How safe should I keep my e-tickets?

Safeguard your e-Ticket like you would your cash, because it’s essentially the same. If you lose it, anyone can use it.

I bought a ticket online but didn’t receive an email, help!

Don’t panic! Tickets are being held until early January 2019. Once your ticket arrives, you’ll need to activate your ticket for entry by creating a Slide Account. More details on your Slide Account HERE. If it doesn’t arrive by January 10th , we can help. Just drop us a line to help [email protected] with your name, Confirmation Id, and the email address used to purchase your e-Ticket.

Will I need to register or have an account to buy a ticket online?

That’s so 2010, so no you don’t need to register or have an account to buy a ticket to Slideapalooza. A Ticketbooth account will be created for you once your purchase has been completed. You can log in at any time and download your ticket. Once your ticket arrives, you’ll need to activate your ticket for entry by creating a Slide Account. Visit our Slide Account page for all the details on creating your Slide Account and activating your ticket.

I can’t open the e-ticket attachment, what do I do?

You’ll need to have the latest version of Adobe Acrobat Reader installed to open the .pdf e-Ticket. You can download it for free from here.

How does it work when I reach the gates?

When you arrive to the gates, you’ll need to have your ticket activated through your Slide Account. When activating your ticket you will sign the indemnity waiver that shows us you’re ready to slide! When you arrive to the gates we will swap your activated ticket for your SlideBand and send you on your way into the water wonderland. Along with your ticket, you’ll also need to present a valid photo ID (see these conditions for what is acceptable ID) if you’re over 18. e-Tickets can be presented either as a print out or on a smart device.

If you arrive and have not activated your ticket through your Slide Account, your access will be denied and you’ll be directed over to our helpful team who will assist you in setting up your Slide Account and activating your ticket. But who wants to waste that kind of time? Activate your ticket before you arrive HERE

How do I know if my ticket is ‘activated’?

When you receive your e-Ticket, you’ll need to create a Slide Account and then Activate your ticket by entering in the number on your ticket into your Slide Account. You’ll know that you’ve activated your ticket if you log into your Slide Account and see your activated ticket in the bottom left of the screen or under ‘Activated Tickets’ on your mobile.

What if I don’t have a printer?

Too easy, just show us your e-Ticket on your smart phone or device, we can scan the QR code from there.

I’ve lost my e-tickets…

Oh dear…but don’t despair, just write us an email to [email protected] and tell us your name and the email address you used to buy your e-tickets and we can resend them to you.

Why do I have a time limit to complete my transaction?

Once you’ve selected your e-Tickets or add-ons, we are holding those just for you. During that time no one else can purchase them. If you exceed that time, those e-Tickets and add-ons will be released for others to purchase.

Can I buy tickets for cash?

Depending on the location and online sales, a Box Office may be available on site to purchase tickets. However, we suggest you use a credit card to purchase online so you can secure your slide session and you will get cheaper tickets if you buy online ahead of the festival.

I’ve bought multiple tickets for me and my friends, but we’re arriving separately. What do I do?

The e-Ticket attached to the email you received after making your booking will contain one page for every ticket in your order. In the ticket email there is a link on how to split the single PDF of all the tickets into a PDF for each ticket. We suggest splitting the file and emailing or giving your tickets to each of your friends so they can activate their ticket in their Slide Account. Be very careful not to mix them up as each e-Ticket can only be scanned once to get entry into the festival! Also make sure to keep track of who’s using what ticket to activate in their Slide Account. If confusion occurs our tech-traordinaires can help you out, but it may cut into your slide time at the festival, so do as much as you can before arriving so you’re ready to go when your session time begins!

What about ticket refunds?

If you made a mistake and accidentally bought a ticket for the same day as your pet hamster’s birthday, that’s ok. At Slideapalooza we don’t allow refunds but can work with you to change the name on your ticket for a friend or family member that can go, or swap your session for another day. There is a minimal fee in these changes, contact us at [email protected] with your request. Please keep in mind that Slideapalooza is an all-weather Festival.

Do you charge any credit card or booking fees?

No, my friend, Slideapalooza is 100% Fee Free (yippee!)

Slide Account FAQs

What is a Slide Account and why do I need one?

Where do I start! Long story short, the benefits are almost endless. Here’s a list of the most important ones:

  • It’s your all access pass to Slideapalooza
  • It’s where you accept your waiver
  • It’s where you activate your ticket
  • It’s where you can access your Cashless Credit as Slideapalooza is a completely cashless festival
  • It’s where you redeem your merch vouchers

What do you mean when you say Slideapalooza is a completely cashless festival?

At Slideapalooza we want your experience to be as seamless as possible and we know that when you’re slipping and sliding down more waterslides than you’ve ever seen, the last thing you want to worry about is your wallet flying all over the place. That’s why we’ve made the festival completely Cashless. You won’t need to pay with cash or card for any food, drinks, etc. All you’ll need to do is load credit into your Slide Account and use your SlideBand to pay at any terminal at the festival. Easy.

Being cashless sounds like a lot of work, why is it a good thing?

[insert answer above where we tell you how easy it is to be Cashless, but in case you’re not convinced, here’s a few more reasons]

  • You’ll save loads of time when making purchases at Slideapalooza because paying with your Smart Wristband means all the lines will be moving much quicker. Just Top-up before you arrive and head straight to the action!
  • It’s super easy to use, think of it just like a GoCard, Opal card or Myki.
  • You can Top-up your Credit before you arrive at the festival inside your Slide Account 
  • Your Slide Account has heaps of efficient features: you can view your transaction history, download e-receipts, Top-up Credit from your smart phone and more!
  • You won’t need cash, card or coins- don’t worry about losing or keeping track of anything- we’ll slap a wallet right onto your wrist, so you can slide without hesitation.
  • No matter how much Credit you’ve got left, we’ll happily refund it to you for no additional fee.

Wow, so your cashless system is just like a GoCard, Opal card or Mykil!

Uhm…that’s not a question… but it’s true!

What’s a Slide Account?

Your Slide Account is an online platform where you create a personal and secure account which adds lots of functionality to your experience at Slideapalooza. In your Slide Account you will activate your ticket, redeem your merchandise that you purchased with your tickets, Top Up your Credit, view your Transactions, register for your refund and more. Its power is unleashed on entry to the festival at the Ticket Swap when you receive your SlideBand in exchange for your ticket. Check out the rest of the FAQs for all the inside knowledge!

What are Credits?

“Credits” is the name of the cashless currency at Slideapalooza. They are the only form of payment that can be used across the entire festival. $1 = one Credit.

How do I make purchases at Slidepalooza?

Once you’ve Topped-up Credit in your Slide Account, you can make cashless purchases anywhere at the festival. Check out the 3 easy steps to make a purchase below:

  1. Tap your SlideBand on the RFID reader
  2. Place your order with the Festival Crew looking after you
  3. Tap your SlideBand a second time to confirm your transaction

The purchase amount will automatically be deducted from your Slide Account and we’ll send you an e-receipt via email. It’s that easy!

How do I Top Up Credit?

There are several ways you can Top-up Credit:

Before the festival: Once you’ve bought a Ticket online, set up your Slide Account and activat your Ticket, you can securely Top-up Credit using your credit card. While you’re online now, why don’t you set it up! Just click here to get started and don’t forget to keep your ticket number handy.

At the Festival: You have three options. The first is to Top-up Credit at Slideapalooza is from your smart phone. Just log into your Slide Account then securely Top-up Credit using your credit card. If you don’t want to keep your phone on your you, can still use our Self-Serve Top Up Station by entering your details and using your credit card or by visiting one of our friendly staff at our Top Up Station and Topping Up with cash or credit card.

Remember: No matter how much unspent Credit you’ve got left, we’ll happily refund it to you at no charge.

Where is my credit stored?

If you have set up your Slide Account any Credit you Top-up will be securely stored in there. This is the safest way to manage your Credit. In the unlikely event that you should somehow lose your SlideBand, we can issue you a replacement, link it to your existing Slide Account and cancel the old SlideBand. Think of it just like a GoCard, Opal card or Myki!

What happens if I run out of credit?

No problem! You can log into your Slide Account using your smart phone and Top-up there. Alternatively, you can use cash or card to Top-up by visiting one of the Top-up Stations or using card at one of our Self-Serve Top Up Stations.

What if I have left over credit when the festival ends?

We love easy questions! In a nutshell, it’s your money so we’ll gladly refund your leftover Credit balance to you at no charge. All Credit left unredeemed by the close of the Festival will be refunded in accordance with the terms below:

Digital Refunds:

  • Online Top-ups: If you’ve Topped Up Credit in your Slide Account via credit card or at one of our Self-Serve Top Up Stations at the festival, any leftover Credit in your account purchased online from your Slide Account will automatically be refunded back to your card within 10 business days following the last day of the festival.
  • Onsite Top-ups: Leftover Credit in your account purchased onsite at the festival using cash or credit card at our Top Up Stations will require you to enter your bank details within your Slide Account. Upon verification, we will process refunds with our bank mid week every week for 4 weeks after the end of the Festival. Refund processing is subject to verification of the data provided by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.

 

On Site Refunds:

  • Before leaving Slideapalooza on the day of your slide session, you are welcome to visit our Top Up Stations to get a full refund of any unused credit in your Slide Account.

 

Please note:  For all International guests that Top Up onsite with cash, you MUST get a refund from our Top Up Stations on site before leaving as we cannot process electronic refunds to international bank accounts.

Some Ts and Cs for your refund:.

  • Refund processing is subject to verification of the data provided by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • We will process your refund with our bank mid week every week for 4 weeks after the Festival ends.

What is the ticket swap and why is it so important?

The Ticket Swap is when we swap your ticket for your SlideBand. This hapens on your first entry to the festival. If you bought an e-Ticket online and have successfully activated it in your Slide Account before arriving at the festival, the Ticket Swap associates your Slide Account to your new SlideBand. You can now go and directly cloak your items, slide your session and make a purchase using your SlideBand.

How do I check my Slide Account balance?

Too easy! Anytime you make a purchase using your SlideBand, your remaining Credit balance will be displayed to you. You can also log in to your Slide Account and see your balance at any time. You can also see your complete transaction history there.

What else can my Slide Account do?

  • It’s your all access pass to Slideapalooza
  • It’s where you accept your waiver
  • It’s where you activate your ticket
  • It’s where you can access your Cashless Credit
  • It’s where you redeem your merch vouchers

Can a Child or Mini register their own Slide Account?

Although Children or Mini’s don’t need a Slide Account as their tickets are already activated, you can create a Slide Account for a Child or Mini ticket. If you want your child to have their own Cashless Credit to spend on their SlideBand while at the festival, you can create a Slide Account for them, activate their ticket inside their Slide Account and add credit.

I’ve bought multiple tickets online for my friends and I, how do we register our own Slide Accounts?

We’ve made that part easier than slipping down a Slip ‘N’ Slide! Hand out (either printed or emailed) the e-Tickets to your friends and be careful to give out each e-Ticket only once, they are unique. Then each of you create your own Slide Account here and follow the simple instructions to activate your ticket. Your unique e-Ticket Number is required to activate and it’s important that each of your friends then use that same e-Ticket when entering the festival. Why you ask? Because the Ticket Swap at entry will link you and your Slide Account to your SlideBand.

What’s this SlideBand I hear so much about?

Good question! Your SlideBand is as important to your experience at Slideapalooza as water is to a waterslide. You will need it to scan in and out of the festival site, scan in at each slide during your slide session and for every purchase you want to make while at the festival. It is super simple and easy to use, keep reading these FAQs for more information.

When do I receive my SlideBand?

So how do I get mine, I hear you say? It’s easy: on entry to the festival at the Ticket Swap, your activated ticket will be swapped for your personal SlideBand. You must always wear your SlideBand on your right wrist for the duration of your stay at the festival.

What is an e-ticket?

An e-Ticket is simply your electronic Ticket to Slideapalooza which was emailed to you in PDF format after you bought it on our website or after tickets were released. Each one has a unique e-Ticket number which you then need to use to activate your ticket in your Slide Account before you arrive at the festival.

Can I share my Slide Account or SlideBand with a friends?

Sharing is caring, but your SlideBand is yours alone. You will need it to scan in and out of the festival site, scan in at each slide during your slide session and for every purchase you want to make while at the festival. It is your unique key to your personal Slide Account and Credit balance. You must wear it on your right wrist at all times while at the festival, meaning you and each of your friends must all have their own SlideBand.

Can children buy things at the festival with their SlideBand?

Yes they can! The Child SlideBand can be activated in its own Slide Account and Credit can be added to a Childs SlideBand by visiting our friendly crew at any of the Top-Up stations located in the festival.

How do I register my Child’s Slide Account?

Super simple, the same way you activate your ticket and create your Slide Account is the same way you would create a Slide Account for your child. Please note, a Child ticket does not have to be activated as all Child and Mini tickets are pre-activated.

My SlideBand is too tight, can I just cut it off?

If your SlideBand is too tight or there is an issue with it, best to come visit us at the Information tent and we’ll get you a new one that’s linked with your Slide Account.

My SlideBand doesn’t work help!

No problem, we can help you out! It’ll take only a moment, just come and see the friendly crew at the Solutions Team, onsite just inside the festival entry at the Information Booth.

Help! my dog ate my SlideBand!

Hmmm ok, so you’ve lost your SlideBand, but don’t worry, we have a solution for that as well! If you’re still at the festival that’s no problem, but you shouldn’t have brought your dog along. Just go and see our friendly Support Staff at the Info tent and they’ll be able to help you out. If you’re already at home, first take your dog to the vet, then log onto your Slide Account so you can register for your refund (if you Topped Up at the festival). If you Topped Up online only, you’re unused credit will automatically be refunded back to you.

Can I buy things at the festival with cash or card instead of with my SlideBand?

To ensure everyone has the most efficient experience possible, the Cashless System is the only form of payment accepted at all vendors at Slideapalooza. Cash or card are the only ways you can Top-up Credit to your Smart Wristband at the festival Top-up Stations.

Which credit cards do you accept?

We accept Visa, Mastercard and American Express. This goes for any online Top-ups or Top-ups made at the Top-up Stations the festival.

Do you charge any credit card fees?

Absolutely not. As customers we don’t like fees, so we’ve worked very hard to remove all card payment fees from your Slideapalooza experience. Slideapalooza is proud to be 100% fee free! (yippee!)

I’m still confused, how can I get help?

No problem, happy to help. If you’re still at the festival, just go and see the friendly crew at the Information Booth. Alternatively, write an email to [email protected] and we’ll answer all your queries that way.

How do I refund left over credit on my children’s Slide Account?

The exact same way as you would for your own.

Where do I get my SlideBand?

Glad you asked! Your SlideBand will be given to you at the gate during the Ticket Swap. We’ll trade you a SlideBand for your activated entry ticket. Any credit or merchandise loaded into your Slide Account will automatically be available on your SlideBand. Voila! It’s magic!

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